My brain officially aches. I have had the…what, almost 2 weeks? From hell. Naturally, this computer was the cause of it.
I woke up on the morning of the 5th to one hell of a mess. I restarted the machine, got tossed into a never-ending boot loop. I swore in all kinds of pretty and colorful ways, then I called Shane and explained the problem because at 7 PM on a Sunday evening when I finally got around to it, Lenovo technical support were the last people I wanted to talk to. His theory: My Windows install’s trashed. Well…Shit,
My next course of action, grab the 12-year old. “Here. Read this.”
“Because I asked you to, and this computer’s on crack. Now, read.”
So the child manages with my help to get Windows installed, but no drivers, because, well, going to hunt for those required an Ethernet cable that we didn’t have. So my mother gets it in her head that she’s gonna take it to our local fixit shop and they’re gonna wave their magic wand and make it all better. Yeah ok, smoke some more of that why don’t ya?
She takes the machine in on friday, the 12th, after loudly and screamily insisting that she could take it in by herself and me loudly and screamily insisting that no, I was going with her, it was my machine and she didn’t have to use it, I did. I didn’t care if she paid for repairs, but I wanted to speak to the person(s) fixing it. So grudgingly she took me with her, I suppose because I’m the only one who knew where my personal Windows CD was and well, they asked her to take it in with the machine.
So I walk in, described to the guy what the underlying issue was, what I did to fix it. Now I knew this guy was 1. an arrogant prick and 2. a stupid son of a bitch, because he’s standing in front of me saying he likes Lenovo, and that’s just not something you say to me after I get 2 phone calls within 3 months of each other saying that other students’ exact makes and models, same machine, had literally began smoking, in their faces. (Hi dead power supply nice to see you.)
So I tell the first dude, “We’re bringing this in for a software issue, but I want the hardware looked at too. I’ve suspected a dying hard drive since June.”
I get it back Friday night, hey, cool, it’s working, and they said the hard drive wasn’t dead. I wake up Saturday morning to discover I’m jammed in another endless boot loop! The word of the morning, at top volume, was “Son of a bitch!”
I leave for my grandparents’ place that day because I’m staring at this thing and I can’t fucking take it anymore. I was ready to overdraft my bank account and rush order myself a netbook even though I hate them on principle just because I needed a working computer, and my mother had just pissed $120 into this thing, having the Windows install fixed and putting a 2GB stick of ram in it. All I’d done the previous night was uninstall Open Office and VLC Media Player, which are two programs that are completely fucking useless with a Windows screen reader, and the next morning I wake up and it’s boot looping again.
So Tuesday, Mom drags it back down to the shop. The second ass-clown who worked on it was at least not a complete ass-clown, as he did discover the dead hard drive right away, even though his buddy over there swore to god that Lenovo hardware never failed, but now we have this other issue.
“Oh, she screwed up the hard drive by uninstalling software.”
What? What? As in, the fuck? Which is to say, are they smoking? Also, what kind of drugs are in the water over there? Uninstaling a piece of software should not fuck up the hard drive, unless the hard drive was already fucked over in the first place, which means that *somebody*, ain’t doin’ their job!
I blow up Shane’s phone again, and drop this cute little tidbit of bullshit on his desk. Naturally, he’s about as pleased as I am, but he’s got the net, he’s got a working computer and can do more than I could at the time. He busts out google, does a reverse lookup of their phone number which I had somehow managed to beg borrow and steal. Then, the Better Business Bureau gets involved.
I didn’t do it. During Shane’s conversation with whomever he spoke to over there, we found out that these twerps were operating under expired credentials. So not only were they doing this, but they were sticking inaccessible software on a disabled person’s computer, blaming said person’s removal of the software for their incompetence, then telling said person not to remove said software. Reportedly, someone from the state of Massachusetts paid them a visit yesterday evening. If we find out more, we’ll let you know.
So. that’s been, what, my last, 2 weeks? Freaking out over a broken computer, dealing with incompetent tools, freaking out because it’s broken a second time, sending it in, then finding out the retards who were supposed to have fixed it the first time blamed me for screwing it up, and finding that they were operating a repair business with expired credentials! And on top of all this, I start classes in 2 weeks! I almost didn’t have a working computer for college. Can we say heart attack? Can we say nervous breakdown? I can!